Ethics & Compliance
Ethics & Compliance
1. Grievance Policy
At Security & Logistic Services
(SLS), we are committed to maintaining a culture of accountability,
fairness, and respect. Our Grievance Policy provides a safe,
transparent, and accessible process for employees, clients, contractors,
suppliers, and community stakeholders to raise concerns without fear of
retaliation.
2. Purpose
This policy ensures that all stakeholders
have a formal mechanism to report grievances related to ethical conduct,
workplace conditions, human rights, safety, or any other matter of concern. It
supports SLS’s commitment to responsible business practices and continual
improvement.
3. Guiding Principles
- Confidentiality: All grievances are
handled in strict confidence, and records are securely maintained.
- Non-Retaliation: Individuals
raising concerns in good faith will not face discrimination, intimidation,
or adverse action.
- Fairness & Transparency: Investigations are conducted promptly, impartially, and respectfully.
- Timeliness: Grievances are
acknowledged within 7 days and, where possible, resolved within 30
days.
Right to Appeal: Complainants may
appeal decisions if they are unsatisfied with the outcome.
4. How to Submit a Grievance
Grievances may be submitted verbally or in
writing through any of the following channels:
📧 Email: ethics@slsiraq.com
📞 Hotline: +964 (0) 750 445 8639 / +964 (0) 750 445 2109
Each report is logged, acknowledged, and
reviewed by SLS’s Ethics & Compliance Department.
5. Our Commitment
SLS operates in alignment with ISO 18788, ISO 9001, and ANSI/PSC.1:2022 standards.
Our grievance mechanism is designed to:
Safeguard human rights and uphold ethical integrity.
Prevent harm or misconduct.
6. Promote transparency, accountability, and continual improvement in all our operations.
7. Continuous Improvement
Feedback and lessons learned from
grievances are reviewed during internal audits and management reviews to
strengthen our processes and enhance stakeholder trust.